SHIPPING & RETURNS
OUR SHIPPING POLICY
Custom products take around 7 to 14 Days to manufacture.
We usually try to dispatch before that time.
Once shipped it should reach you within 3 to 14 days.
We will update you when shipped.
Please ensure you provide a valid e-mail address and that you check your e-mail account for dispatch notifications with the courier tracking website link and your unique parcel tracking ID.
Please provide a delivery address where there will be someone to receive and sign for the parcel, you can enter in the delivery address section your work address, a relative's, friend's or neighbour's address. Where a delivery instruction is provided please note that the packing is typically a cardboard box or a courier bag and so it is not rain-proof, snow-proof, hail-storm-proof nor waterproof. If you request the item to be left in a safe place please note that this will be at your own risk and you need to ensure the location is safe from passers-by. Deliveries are typically weekdays between 8:00 AM and 06:00 PM. All delivery charges unless otherwise specified will be for parcel weights of up to 2kg. Delivery services are defined by the terms and conditions of each courier company service used.
If you do not receive the item(s) ordered within 5 working days or an e-mail communication from us notifying you that the item is temporarily out of stock or now discontinued please contact us straight away, unless we have already been in contact with you to advise you of the estimated delivery date and or status of your order.
COST OF SHIPPING
We ship all over the world regularly.
EXTRA SHIPPING CHARGES
Add your favorite product to the cart, you will find a shipping estimator on the shopping cart page, choose your country from there and our software will automatically calculate shipping according to the country you are located in, the more products you add the shipping cost goes down.
Once you decide to buy a product you will get to fill in your details which will include your country and the shipping cost will be calculated in your total order automatically.
Please note that international delivery charges calculated on 1 kg and 2 kg parcel weights. Garment orders that are over the 2kg weight may incur an additional carriage weight charge which will need to be passed onto the customer, an e-mail notification will be sent. Delivery charges to the UK and EU countries are inclusive of UK value added tax. A delivery charge applies per delivery made.
P.O BOX / APO ADDRESS
We donot ship to PO addresses as it is always delayed APO Addresses Please do not give APO addresses, we do not have the facility to service these areas, we would love to server the Armed Forces but we always face problems when we try to deliver to APO boxes
LDFD (LEFT AT FRONT DOOR)
LDFDThe courier will deliver it to the address provided by you, if you are not at home they may also use their LDFD (Left at front door) option which is mostly common in USA.
RETURN AND REFUND
We always recheck the order before dispatching and also enclose a checking report.
If our measurements differ from what you submitted we will replace the garment with a new one absolutely free of charge on return of the old garment for us to check, as these garments are custom made specially for you we do not provide any refunds, this also applies for pre-set sized (ready-sizes) garments as they too are custom made once ordered, the customer has to ship at our contact address at their cost.
If for any reason you are not entirely happy with your online purchase then it may be returned within 07 days to exchange on the item provided it is in its original condition, unused and with labels intact and item untampered.
You wiill receive a dispatch note and this will detail the actual warehouse returns address and returns instructions. If you loose your dispatch note with the returns instructions please simply e-mail us with your order number and, or your name and address and we will confirm the returns address and details. You can also telephone us to request this information at any time.
One should keep in mind due to the nature of hand made garments the measurements may differ a bit from the actual measurements submitted, this will not differ much, a small percentage margin should be allowed.
From experience we have found out that if you measure yourself according to our instructions you cannot go wrong, you are used to wearing the ready made fit which are made and cut without keeping in mind your measurements, here we make according to more than 7 measurement of yours.
Leather being a natural material can have uneven color/spots/effects , these natural imperfections are a part of the natural process and cannot be controlled, this is also a proof of real leather being used, these imperfections are more in the vintage leather series.
On zipper jackets/vests the zipper slider is mostly on the left.
Please note we cannot control customs duties of your country, duty if any has to be paid by you.